Author Archives: Lillie Griffin

Importance of Investing in Field Service Management Systems

Importance of Investing in Field Service Management Systems

How a business that has a segment of field service operates plays a crucial role on how smoothly its transactions are done. Without the right field management system, errors and delays are common. There will likely be delays since the field personnel has to spend much time between the warehouse and the field. Operational costs will also be higher since movement between the office and field will equally be higher. For a business that is out to make a profit, it is essential to invest in a system that is easy to use, cost effective and one that is result oriented.

Field Service management is becoming the new buzz word in logistics. If you are keen to look for a vendor, you should consider Orangekloud Inventory App for your Field Inventory App vendor. They specialize in a wide range of app development and you can be sure of their work quality. Visit their site today.

In this article by FieldAware, a guide is given on why organizations need to prioritize on field service management.

Benefits of field service management

“For organizations wanting to improve the efficiency of their field service operations, investment in technology plays a big part in achieving this. For many companies, choosing and implementing a solution can become complex and potential efficiency gains are being missed, meaning organizations are not seeing the full return from their investment.” read more here

 Some of the benefits of having a field service management system in place include a paperless system, acceleration of payment and simplified schedule system. For organizations in construction, for example, field service management has made it easy for smooth communication between the field and warehouse on the need for materials and delivery without any papers being used. This already has a positive impact on the environment. However, it also means the organization has better kept records that are easier to refer to should questions arise at any given point.

In this article found in, the author discusses some of the possible changes field service management will see in future as far as the use of technology is concerned.

Technologies that will transform field service management

“Technology is transforming the world all around us. Form the way we communicate and engage with customers and clients to tracking Key Performance Indicators (KPI’s) and reaching goals, technological advances have changed the fundamentals of what it means to conduct business well. Because mastering the use of integrated technology has become so critical….” read more here

Technology has become inevitable in every business. Customers see the changes technology has in their lives, and they expect similar changes when dealing with service providers. Technology has made people less patient because they understand how fast it is possible to get work done. This is one of the reasons organizations in service delivery need to invest in business intelligence tools and smart devices if they are to keep up with the demands of today’s consumers.

In this article, Emma Newman discusses some of the things that influence which service provider an organization uses for its field service management.

Things to consider when choosing vendors of field service management systems

“Just like in any marketplace, within the workforce management software market there is distinct brand loyalty at play. ClickSoftware, SAP, IBM and TOA dominate the market with their products and continue to expand their suite of field service applications to include, for example mobility. Many customers of these solutions will look at the systems they currently have in place and stay loyal…” read more here

 It is easy for organizations to be overwhelmed by the number of service providers of field service management software. Many choose the giants in the industry with the assumption they are getting the best. Unfortunately, for many organizations, the best is rated according to the cost and size of the name of the service provider. This has made it difficult for smaller up-coming companies that probably have better systems to penetrate the market. It is essential for organizations to look at what they are getting against what they would be missing by choosing a particular provider over another. This would give the smaller providers the chance to grow while at the same time increase competition. This will result in better field service management systems that will be more affordable.

Field service management systems have become essential in every business. There is no escaping it if organizations want to excel in service provision. They have improved efficiency and eliminated the redundancy that was once part of organizations with a segment in field service. The head office is today knowledgeable of every step taken by personnel in the warehouses and those in the field. This system has also made the decision-making process easier and faster since information is collected in real-time.

How Technology Influences Consumer Ratings of Organizations

How Technology Influences Consumer Ratings of Organizations

In almost every organization’s website, there is a section of testimonials. Why do some companies have such glowing ratings from their clients while others barely get any positive reviews? Today’s consumer is enlightened about the available systems. Clients are always making comparisons between one service provider and another. Often, they compare how fast they were served and the level of customer service. Most organizations that customers find satisfactory use some form of technology to improve customer experience which leads to satisfaction.

Field Service management is becoming the new buzz word in logistics. If you are keen to look for a vendor, you should consider Orangekloud for your Field Inventory App vendor. They specialize in a wide range of app development and you can be sure of their work quality. Visit their site today:

In this article in, the author discusses what consumers in the digital era expect and how they measure success.

How consumers in the digital era measure success

“Customers expect superior service! If they don’t get it from you, they will go elsewhere. Better, faster, more efficient field service is the key to guaranteeing customer satisfaction and loyalty. Offering an appointment window from 8am-5pm without ETA notifications is a surefire way to ensure customer dissatisfaction.” read more here

When consumers go to an organization, they have a need. The expected that need to be met. They hope for a process that is professional with minimal or no hiccups. It is essential for organizations to understand that consumers are not merely looking for lip service. They want to see the skills and tools of the trade. They want to be 100% certain of delivery of service. This is why it is essential for organizations to equip their field service staff with the necessary skills, insights, and technology to execute tasks satisfactorily.

In this article, FieldAware discusses some of the factors in field service management that will result in customer satisfaction.

What customers look for in field service management

“For organizations wanting to improve the efficiency of their field service operations, investment in technology plays a big part in achieving this. For many companies, choosing and implementing a solution can become complex and potential efficiency gains are being missed, meaning organizations are not seeing the full return from their investment.” read more here

Many consumers are today more inclined to deal with organizations that are concerned about protecting the environment. Once they encounter an organization that is paper-less, they may want to know more about it. This is one of the benefits of including technology is field service management. Customers wish for timely deliveries. For example, if a customer hires a cleaning company, he expects them to arrive as scheduled and finish the work at the stipulated time. Any delays will overshadow the quality of work done.

In this article, Conor Cawley discusses field service software and how businesses benefit from it.

Impact of field service software on performance

“Field service management software makes running a business a lot easier. By consolidating aspects of your business like reporting, scheduling, dispatching, invoicing, and customer account management tools into a single program, field service management software can completely change the way you conduct your business.” read more here

There is no doubt that field service software makes it easier for a business to keep tabs on its operations. Employees in the field can check in at any given time to give a report. The office is aware of the status of work without being in the field to monitor the progress. Field service software has also eliminated time wastage. Before the introduction of field management software, it was easy for field staff to make unsubstantiated claims, especially when they had no supervisors. Today, it does not matter how far in the field the service crew is, they know their movement is monitored. They have no choice but to work and deliver as expected. This has improved productivity and customer satisfaction.

Any business that is yet to include field service software in its operations is likely to fall behind in work done and progress. The industry is changing fast, and customers expect the organizations they deal with to improve at the same pace. Otherwise, there is likely to be a gap between what the customer expects and what the organization can deliver. For the organizations to remain relevant and grow, field service software is essential. It is a worthwhile investment that will improve various aspects of running the business as well as boost customer relations.

How to manage crowd in an office building?

The rise in corporate space

The world is getting digitally revolutionized. There has been a rise in corporate spaces all over the world.

These corporate spaces comprise huge acres of land with tall buildings sprawling over a few hundred acres.

These buildings are mostly multistoried high rises which go up to even thirty to forty storeys.

Often one finds corporate hubs with several such buildings functioning in one corporate hub.

One thing is quintessential in these corporate spacesthat is, a robust and well maintained system of lifts that can function even during power cuts.

Lifts are important because it is impossible to climb up stairs to the fortieth floor!

Each floor in these building can house more than hundred people, sometimes going up to as high as five hundred people.

Hence it goes without saying that there are long queues outside the lift every morning!

You shall find queues often going outside the building lobby into the compound in the morning

when people start coming in for work. Also during evening, while going home, finding an

empty lift becomes a mammoth task for those employees who are housed in a relatively lower storey.

Lift and queue management

To manage these long queues outside lifts an effective queue management system needs to be in place.

Imagine if there was no queue management and everybody tried to get into the lift at the same

timethere would a major stampede leading to a big accident and some very unpleasant experience.

Hence it is very important that each building has a proper building management system in place.

Now what is a building management system? It is computer-based control system in a building that monitors the electrical and mechanical equipment in a building.

It is in charge of the power system, lift system, security, lighting and ventilation.

Hence it becomes a part of the building management system to manage the queues in the morning and evening and even during the days.

There are staffs assigned in each building to take care of the queue management in these buildings. Had it not been for them,

it would be difficult to manage the crowd in these building as thousands of people work in these buildings every single day.

They often come up with innovative methods to manage queues in offices. One of them is dividing the queue into twoone for each side of the lifts,

so that the crowd can move simultaneously and there is lesser loss time. Secondly queues are divided as per lifts as some lifts only stop on some floors.

This is a very effective queue management process as this way the lifts too can be utilized completely.

This method is particularly handy during evenings when everybody is trying to avail the lift.

If some lifts are assigned to particular floors then people from every floor can avail the lift at the same time and there shall be less wait time.

Better crowd management

A building functions more effectively if there is better crowd management.

An employee who has to wait a lesser amount of time standing in a queue, gets more time to invest in his work.

As there is less loss of energy, there is better productivity from that employee.

Also standing longer in a queue can be quite a frustrating experience that often spoils the mood to works

and can be quite a dampener to start work early in the morning.

Another reason why effective queue management is needed is to maintain the security in a building.

As many people enter these buildings it is important to know who is entering and for what purpose.

How does queue management ensure effective time management?

Where do you need queue management?

The answer to this question is very simple wherever there is a queue, you need queue management in the buildings . Some place where one needs effective queue management are banks, educational institutes, retail stores and even corporate hubs. In banks there is a large number of footfall during peak working hours and often customers have to wait for long hours in the queue, in educational institutes students often stand in long queues to pay their fees or collect their admit cards, in retail stores too you find long queues at the billing countershence these places need good

What are the different types of queues?

It is very difficult to define a queue. However, you can often define and segregate the different types of queues. The types of queues are:

Structured queue: in a structured queue people form queues in a structured and predictable position. Example of structured queue will be security check point in an airport, retail store billing counters, banks.

Unstructured queue: an unstructured queue is one which is unpredictable and can form in varying locations and directions. Such queues can be seen outside ATMs and taxi queues. While at one point there might be a long queue with a huge demand, at other times there may be no queue at all.

Mobile queue: this type of queue let customers know the real-time queue data on their mobile phones. They can select the reason why they want to visit the store from the online menu option and without waiting in the queue area can avail their service.

These are some of the types of queues. However, managing these queues can be quite a task. Another question that is often asked is, why does one need to manage the queues? One major reason is time management.

Time management and queue management

One of the ways in which your time can be wasted is by standing in long queues in banks, retail stores, lines for elevators in office, long taxi lines and even outside ATMs. Effective queue management leads to effective time management, and effective time management leads to better customer experience. There are various ways in which you can improve the queue management system to ensure good customer experience:

Developing a queue management system- this is one way in which you can drastically improve customer experience by reducing their wait time. The queue management system should be simple and self-explanatory that can improve operational efficiency and customer experience by reducing wait time. One of the best and most intuitive queue management system is through a token or ticket that the customer can track. Using an app on a smart phone (used by many banks and retail stores) to track ones ticket is one of the most effective ways of queue management in the recent past.

Another way of effective time management and better customer experience is through a well trained staff base that can quickly cater to the needs of the customers. Also, make sure your staff walk around the waiting area to ensure that they have one to one communication with the customers to give them an idea as to when their wait will be over and listen and answer the customers queries.

Also, make sure that the queues are in a single file that can be managed easily. The customers should have no doubt regarding who comes after whom. Apart from this, ensure that there are multiple cash drawers to make the queue move faster and more efficiently.

Following these methods can make sure that there is effective time management.

Reasons for Popularity of Self-Service Kiosks

Many of you may not be aware of what an automated kiosk is, in fact, a self-service store, which has years of advanced technologies for dispensing goods or services. It uses a touch screen for its user interface, and is controlled by a server located inside the unit. Price management, investors management, data collection and digital signage are various aspects of operating such an automated store, which a web-based dashboard manages. On the other hand merchandising and support are done at a local level.

But why use an automated kiosk? Retailers and other utilities may find a huge volume of in-person payments both cumbersome and costly without a self-service kiosk. Workers are required to be hired for making sales and providing services to the customers. Providing personal service for bill payment could be extremely expensive as well as less than efficient, especially even better alternatives are available like bill pays kiosks in the retail environments. Check out some of the top reasons for using self-service kiosks.

1. Your customers have shorter waiting times than waiting in the queue. Waiting in long queues for hours can be a big torture for any customer. When you provide an easy and fast way for your customers to use a self-service kiosk for paying their bills can drastically lower the waiting time for them.

2. Customers can enjoy an improved experience with a access control system

Many retail companies spend ample resources, energy and time to make sure that their employees are well-trained for delivering an excellent service to the customers purchasing their services or products, Additionally using workers for accepting payments can be highly time-consuming and can even generate a negative experience, deploying a self-service kiosk will ensure an effortless and clear way for the customers for their bill payment. There are many retail self-service kiosks that come with multi-lingual options thus improving customer experience further.

3. Your employees can become more productive

When your employees are not engaged with the time-consuming tasks of processing payments, they have time to focus more on service and sales tasks. A self-service kiosk can thus make your employees more productive and efficient. The result is satisfied customers who will be loyal to your brand and will definitely return to you in the future for their future needs. The fear of standing hours in the queue to reach the cash counter does not exist when a retail company installs its self-service kiosks at strategic locations.

From the above discussion, it is obvious that a self-service kiosk is an excellent tool in the hands of retail businesses for saving their precious time and money and improving the experience of their in-store customers,

To know more about self-service kiosks, visit OR RSVP now.

Automatic Number Plate Recognition – The Latest in Artificial Intelligence Technology

Every vehicle in this world is identified by a unique number plate, along with an engine number and a chassis number. The registration of the said vehicle is mandatory in almost all countries across the world, with the governing authority issuing number plates, while the chassis number and engine number is provided by the manufacturer. For common people as well as law enforcement agencies across the world, the easiest way to identify a vehicle is through its number plate.

The use of automatic number plate recognition can provide multiple benefits to organizations that seek to provide an automated process of managing vehicles. Given below are some of the unique uses for this technology that has the potential to transform automotive safety and security.

Law Enforcement – Number plate recognition technology can be one of the most beneficial for law enforcement agencies worldwide. It provides an automated tracking of vehicles plying the street, and can swiftly find out the details of vehicles causing infractions and other offences. Moreover, with the use of automation, lesser number of traffic policemen can be deployed, and resources used elsewhere to maintain law and order.

Fleet Management – A large number of organizations, from taxi companies to schools have their own fleet of vehicles. Number plate recognition technology can help these organizations manage their fleet easily. The system can track vehicles moving in and out of their respective depot, with the date and time of their movement being stored in a single database. This data can be used for a variety of purposes – from inventory management of vehicles, to utilization reporting, to route management.

Security – A lot of places require greater security for vehicles moving in and out of the premises together with the iris recognition system for private usage . These places can be anything from residential complexes to shopping malls to office buildings. The technology helps to identify vehicles that have entered into the premises, or are going out of the premises. This data can be further used for a large number of uses. For residential complexes, it can be used to know the details of the vehicles for policing purposes in case of criminal and other nefarious activities. For office complexes and commercial establishments, it can be used to track the available parking space, as well as create smoother parking area inventory management to ensure that customers can easily park their vehicles and leave the premises.

Logistics – A large number of logistics organizations operate on a dual basis. They maintain their own fleet of vehicles, as well as hire third-party vehicles and vehicle operators to provide them with services. Number plate recognition can revolutionize how vehicles are being utilized, with accurate tracking of first-party and third-party vehicles, as well as management of their invoices in an automatic fashion, without the need for human intervention.

With a large number of systems being automated to ease pressure on human-dependent systems, an automated system such as automatic number plate recognition is an important part of the interconnected and data-driven world of the new millennium. With the rise in artificial intelligence and automation, automatic number plate recognition is an important technology that has a lot of promise to deliver efficient and safe management of vehicles worldwide.

To know more about ANPR visit OR RSVP now.

Four Tips to Avoid Mistakes When Implementing a POS in Singapore

Picking the right POSz for your business can be a very difficult task. This could be the reasons why that over 60 percent of single store businesses and restaurants do not have a POS. However, picking a POS system is just the first step, and your business still needs to start using it.

Implementing a POS should be a delicate process. However, most business owners set up the system and do not train their staff to use all of its features. Here are the mistakes to avoid when you are implementing a POS system.

1. Not Engaging With Staff at the Start of Selection Process

The success of a POS starts before the software is selected; for instance, if the software meets the needs of your employees. You should take the time to sit down with all your employees and ask them what they think needs to be improved. These pain points should be used to create a list of needs for the POS software.

2. Not Having Security Measures Set up at the Beginning

For many business owners, having the POS in place is the most important part of the process. However, this focus can leave holes in your systems security, which could cause you a lot of money in the long run. Security measures like what information is stored and for how long should be set before your employees start using the system.

Along with protecting your POS from outside theft, you should also make sure that there are safeguards in place to detect employee theft. This could be a limit of voids, no sales and coupon value limits. While you hope that your employees are not stealing from you, these safeguards can stop your employees from giving away free items.

3. Training

Once you have a POS in place, you need to train your employees how to use it properly. However, you need to keep training your whole staff to make sure that all your employees know how to fully use the system. Managers can offer training for individual employees during their shifts to make sure that everyone knows how to correctly use the system.

4. Not Have Guidelines for Mobile POS Singapore

There are many types of POS software on the market that can be installed on mobile devices like tablets and even smartphones. These mobile POS systems make it easy for employees to move around and make sales.

These systems are most times used at restaurants because it cuts down on the time it takes to place an order. However, you need to make sure that your staff understands how to use these mobile devices. You should also make sure that your staff can use them correctly.

A POS system can help a business improve sales and cut down on human errors when implemented correctly. However, it can also cause confusion and slow down sales if not used properly.

How has ERP software revolutionized business?

Business scenario:

Every organization has two sides, one is the external side and one is the internal side. The external side is mainly about clients, procuring more business and revenue. It is all about having an idea of the requirement of the client, preparing an organized project plan for the client, negotiating with the client about the fees and deadline and getting it approved by the latter, forming a team of talented and skilled resources to handle the project and last but not the least, ensuring timely delivery of the project deliverables. Following this process step by step, will ensure that the client is satisfied. The happiness of the client will bring more work for the company. This in turn will increase the revenue and help the business grow.

One must keep in mind that for the external processes to run smoothly, there has to be a cohesive functioning of the internal processes. In order to give a clear picture, lets site an example. Just imagine that you work in an organization and due to a stringent deadline you worked extra hours to ensure timely delivery of a project. However, if at the end of the month you do not receive your salary on time because the payroll team forgot to process it, it would make you feel completely demotivated. This in turn will have a very negative impact upon your work. Thus one must keep in mind that the internal processes are as important as the external ones.

Internal processes include operation, supply chain, finance, human resource management and admin. These processes are divided into various departments. These departments keep a lot of data stored that are in turn used by the other departments for their use.

ERP management:

Earlier all these processes used to be done with the help of pen and paper and by different departments. There was not cohesive and compact way of collating all the data. This entire processes of storing data has been revolutionized with the coming of erp software singapore . Enterprise resource planning software helps to store the data in one platform. Hence there is one repository of data that can be used by different departments as per their needs. This is crucial as it does not let different departments work in siloes and this increases the unity in the organization as they function as one unit in the company. This is one major way in which ERP software has revolutionized business.

Change the Way Your Business Operates With Retail POS

All retail stores need a functional computing system in order to manage orders and stock items. If your store doesnt use a POS system, then it is highly likely to engage into many mistakes, double orders or missing items. If you want to own or manage a successful store, then you have to organize your workload and be able to serve every customers need in a quick and efficient way. Konverge POS in retail is the best way to deliver and order your preferred products and retain your popularity among other stores.

A self service kiosk can help to serve some of the retail needs of a store.

POS Functions for retail

Whether you own a single store or a chain-store, this system will make its whole operation a piece of cake. With this amazing POS, you can easily handle multi-pricing, change your discounts or your promotions. If you have never used a POS system before, you will find it very easy to learn, and very difficult to leave behind.

With this system, you can track down former transactions in just a few seconds and complete any return or refund, without having to spend half an hour in one single customer. Another great feature is that you always have a precise ideal of your stock. For every new stock movement, the whole system is automatically updated. Therefore, you can avoid many mistakes on the counting process. For every store manager, this POS is the ultimate tool.

Online Appearance

No matter how successful your physical store is, you always have to look for the best online appearance as well. Along with your POS, you can make sure shopping continues even when your stores are closed. Use this updated system in order to direct some targeted traffic to your website and enhance your sales. Improve your online ranking and get to the top first results on the search. This POS costs less and offers you amazing opportunities. In case you already use a similar type of system, then it is time to update it and change to Konverge POS.

Inventory Accuracy

With this POS system, you can have complete accuracy in terms of inventory and stored items. Many stores have difficulty in keeping track of their products, especially their stock items. When you dont know exactly what you have, it is impossible to make a new sale based on this stock. With the POS system, you can keep track of all your products and promote them accordingly. Use them to your online shop and empty your warehouse from all available products.

This new POS will minimize your need for additional employees and save you a significant amount of money. No more additional working hours and heavy work load. This advanced system will do everything for you so that you can concentrate on your job and be more efficient in it.

Steps for SAP implementation

It is not an easy task to get SAP implementation done successfully within your organization. The entire process can be complex; can exhaust the resources of your organization and a complex one. The functionality of SAP can be flexible, which can create unexpected challenges within your organization. Thus, it is imperative that the SAP implementation process is cautiously managed right from design, implementation and not to forget the integration of SAP software.

* SAP implementation- Different elements

* Project planning for SAP implementation

* Business blueprint and system design

* Project management for SAP implementation

* Business process definition and redesign

* Analyzing gaps between the business requirements of clients and industry pre-configurations

* Employee communications and organizational change management

* End users to be given training in SAP

* Defining reports and forms

* Integration of systems and business processes

Now take a look at the various steps of successful sap implementation .

Step 1 Project preparation

This is the first step whose purpose is to do the initial planning for your SAP project and also do certain preparation activities. Some of the outputs of this phase are mentioned below.

Change Charter-It contains the objectives and goals of the Organisational Change Management

Project plan-The document focuses on the various milestones of your project and details of work packages

Project scope- Defines the initial project scope and sales cycle input

Procedures and standards- Mentions the how and why of your implementation project

Step 2 Business blueprint

The fundamental aim of this particular step is to accomplish a basic understanding of the manner in which your organization plans to operate its business operation through the SAP system. The output of this step is a document that comprises of an in-depth documentation of the outputs collected from the requirements workshops. Thus the Business Blueprint is a document representing the requirements of business processes in the company. The document can be considered as an agreement statement mentioning how an organization wants to use the SAP system to run its business,

Step 3 Realization

The goal of this step is to conduct the implementation of all the requirements of the business processes depending on its Business Blueprint. The methodology of system configuration is offered in two distinct work packages. They are major scope (Baseline) and remaining scope (Final configuration)

Step 4 Final preparation

The aim of this penultimate phase is to conclude the final preparation activities like testing, training of end users, cutover activities and system management for finalizing your preparedness for going live. This is a phase where all the open and critical issues are resolved. When this phase is successfully completed, you are now all set to use the live SAP system for running your business.

Step 5 Go Live and provide support

The goal of this phase is to migrate from a pre-production and project-oriented environment to a live operation scenario.

How To Make ERP Implementation Successful

ERP implementation is a complex process involving both people and technology and affecting almost every facet of the company. However, in spite of the challenges involved, it marks an extremely rewarding transformation, which explains why more and more businesses and companies have adopted it. By giving attention to certain details, this critical project can be implemented smoothly.

Choosing the right ERP

The first step is to identify the type of ERP package that best suits your particular business needs. There are different packages for different types of industries and it is even possible to obtain a customized version if necessary. Having made the choice, make sure that you have the service of an experienced professional who can advise and guide you through the complex process of implementation. Relying on a do-it-yourself method can result in loss of both time and money. The implementation of an erp software package is not a mere change in software; it could be a complete business transformation and hence careful planning is required at the top management level itself.

Project Team

For the successful implementation of an ERP, the formation of a team including employees from different departments, chosen with an eye to competence and knowledge rather than position, is essential.


Though ERP is defined as a kind of all-inclusive software solution, it is advisable to identify the key areas and objectives that made this implementation a necessity. Which processes and procedures are in need of automation urgently? Are there areas requiring updating? Examining the current business processes helps the team to set clear objectives. The ERP systems are so massive that it is possible to choose the functions you would like to implement. The ideal choice would be an all-encompassing implementation, but practical requirements can lead to specific choices that answer precise needs like reducing backlogs, improving on-time deliveries, boosting production yields etc.

Data Selection

Transition of the entire available data, though possible, may not be the best solution on account of the possible vast amount of outdated and irrelevant information existing in the current system. The necessary and relevant data must be collected and entered in logical sequences into the ERP database and later checked for accuracy.


The testing and development phases often go hand in hand with the project team switching between the two. The purpose of the testing is to ensure that the system functions as per the requirements and to adjust the configuration settings according to the observed outcomes or problems. It also ensures user proficiency.

Final Evaluation

A final evaluation is done based on the objectives set in the beginning.

While long term goals of ERP implementation like increased overall efficiency may not be immediately observable, there are other immediate improvements that can be noticed, such as in the areas of collaboration between departments, easier access to relevant data that aids in making prompt decisions etc.

The Benefits Of Using Mobile Point Of Sales (mPOS)

mPOS allows service industries to make financial deals to improve customer experience. A mPOS helps business owners achieve financial goals without having to invest too much on overhead costs and software.

mPOS works as a downloadable app and can be used from any mobile device. Usually, after registering with the app, the business owner uses the card reader sent by the vendor on the mobile device’s audio jack. The handheld device can also be used to read bar codes and receipts.

Improves customer experience

The speed and availability of mobile networks has seen a massive amount of growth in the last decade. Such availability allows mPOS systems Singapore to be used effectively anywhere in the world. Business owners are using the technology to reach out to customers and are serving them in a better way.

Secure transactions

One might think that using mobile systems for payments and storing customer information might not be the best idea but it actually is. Thanks to the improved security measures on the mPOS systems, all transactions through the device get encrypted and valuable information is not stored on the software.

Efficient transactions

Due to the mobility and the ease of use, transactions have become more efficient. Payments can now be accepted from anyone and at any point of time. Compared to other modes of transaction, mPOS is instant.

Increases sales

One of the plus points of using any POS system is that it helps increase sales. POS systems contain important data and provide customer information. mPOS systems also have the same functionality and provide relevant information that helps business owners maximize profits.

Accepts mobile wallet payments

Travelers are increasingly ditching their credit cards and cash for mobile wallets. Mobile wallets help secure the money and provide simple and easy to use transactions. Also, they can be used and accepted by anyone. mPOS integrates mobile wallet payments in their system and money can be paid through a simple phone swipe.


mPOS is a revolutionary concept and has been adopted by many businesses. mPOS systems have loads of benefits that help business owners increase sales and improve the quality of their business. The mPOS system is fast and easy to use. It can be used by anyone, anywhere and it supports almost all kinds of payments. mPOS is a great tool for business growth and is increasingly being used by merchants all over the world.

Top Merits of Integrated Software System

If you want your business to grow at a rapid rate, your business application software needs to be integrated within a single business process and database. The merits of using an integrated software system are varied, including improvement in business productivity and high-cost savings. Check out some of the top merits of an integrated software system.

Any business user can innovate

Since the implementation of process change is very rapid, the business users can easily apply their individual functional expertise for customizing applications and processes in such a manner that there is an improvement in performances. On the other hand, IT is free to concentrate on crucial initiatives, which can add tremendous value to the business’ bottom line by creating value-added and innovative solutions.

Super fast growth

When a business deploys an integrated software solution, the speed with which business expansion can take place across multiple sites and extra sales channels are very fast. That is because there is a unification of accounting and order management data and processes. Both upselling and cross-selling can be done more efficiently by the companies to the existing client base since they get improved visibility.

Significant savings in cost and IT time

Since there will be no need for the IT to get, install, procure and maintain various systems and their integration, the operation cost comes down drastically as IT can now spend more time to improve the existing business operations.

Increase of process efficiency throughout the organization

An organization has many key business processes that one may come across in daily operations like financial consolidation, expense approval, cash collections, invoicing, fulfillment and order management among others. When such processes are automated, you need not spend your resources for new hires, which would have otherwise been needed for managing that process. Rather, the existing staff can be redeployed to more important and high-value activities for helping your business to grow and innovate.

Visibility gets improved dramatically

If the top management wants to make well-informed and timely decisions, real-time visibility is quite crucial. If there is an instant accessibility of information from practically anywhere and there is no wastage of resources while tying and extracting data from various data sources together, it becomes easier for the employees to make faster, more accurate and better-informed decisions.


At present, integrated software solutions and enterprise resource planning for business is changing the way organizations run and also help them to minimize growing pains.

Merits of Cloud ERP

Before choosing a new ERP (Enterprise Resource Planning) system, one of the most important things for you to decide is whether you should go for an on-premise ERP or a cloud ERP.

In recent year, a cloud-based ERP system has become quite popular. This is especially true for midsize and small businesses. The key difference between these two forms of ERP solutions is the manner in which they get deployed. An on-premise solution has to be installed on the servers and the computers of a company locally. On the other hand, a cloud-base ERP system is deployed on the servers of the vendor and is accessed via a web browser. “Hybrid” deployments are also offered by some vendors where a cloud ERP system is deployed on the private servers of an organization.

Improved Security

Businesses need not worry about the security of their ERP accounting software as it is the vendor who is responsible for data security. A cloud-based ERP assures of enhanced security as vendors update them continuously as a consequence of less customization. There was a time though when many people thought that storing sensitive data through cloud was a threat against their data security. But they soon started realizing how the vendors of a cloud-based ERP could actually offer a secure environment in a majority of cases.

Higher scalability

The early adaptors of the cloud-based ERP solutions realized that it is a simple task to scale services whole subscribed to the cloud to meet the requirements. When you find growth in your business, it is very easy to just increase the size of your license. This is also true when the case is reversed. When you need to downsize your business or your firm is a seasonal one, you have an easy choice of lowering the license size so that your current requirements are met.

Unlimited support

Since the hardware and software ownership is maintained your Enterprise Resource Planning vendor, you can be assured of getting 24 hour support from them. Contradictory to on-premise deployment where the customers may have to buy support packages at times, vendors of cloud-based ERP solutions usually offer this service as a component of their agreement including software upgrades.

Easy to use, stable, up front and cheaper

  • Costs are predictable over a period of time.
  • No extra investments are required for installing hardware such as server infrastructure
  • Upfront investment is cheaper
  • It is easy for an organization to work closely with its vendor to find out if any changes are needed to be made.


A cloud-based ERP solution takes less time to deploy as compared to an on-premise solution

Utility of e-menu system

Digital media is the major component of the digital space. Very simply put, digital media is the media that are electronic and encoded in such a manner that they are mostly in a machine-readable format. Digital media is created, edited, read and viewed through electronic devices. As contrasted to print media, digital media is easier to preserve. Digitalization is soon taking over the publishing industry, as everything that was analog or print like newspapers and bulletins are rapidly being replaced with digital alternatives.

Digital marketing has created a huge buzz in the recent past. To define digital marketing, one can say it is marketing of products and services using the electronic medium. Digital marketing is done through phones, laptops, computers, tablets and any electronic device. In digital marketing too e menu plays a vital role. Over the past few decades digital marketing has made progress with leaps and bounds. Even in digital marketing e menu system is used to cause visual enhancement to the page where a product is advertised.

E-commerce is buying products and services using the internet. Electronic commerce is very highly dependent on technology. Online shopping of goods is the most common form of e-commerce. Online shopping has become the part and parcel of modern day urban society. From clothes to grocery to even daily services, everything is just a click away. Due to the lack of time, online shopping is very rapidly replacing shopping. Retail is slowly moving from market places to the desktops, laptops and even our mobile phones. Every item that we wish to buy is displayed to us on our mobile or computer screen.

E-menu system:

In order to choose our products it is very important that the items are displayed in a well-organized manner in the computer, laptop, mobile or tablet’s screen. This digital display of items is called the e menu system. For any kind of online shopping, e menu is mandatory. Without an electronic menu where items are displayed in a proper manner, it is not possible to able to choose the correct item

Often these web designers innovate with these e menu options to add a new flavor to the shopping site. The shopping sites constantly revamp the look of their menu options and often add new items to their menu to make the customer’s shopping experience enjoyable and interesting. In this way they build a reputation for themselves that fetch them more customers. Thus e menu system is an intrinsic part of the e-commerce business.

Do You Want To Master The Advanced Excel In 3 Days – This Is For You

Microsoft Excel has become an essential software program in the today’s workplace. The increasing usage of the program is creating a requirement to learn this software program across the globe by many employees. Also, most of the companies today making it a must-learn tool for getting hired. It is not that only business and people at workplace are using this software for performing various functional related tasks but also depends on the support of Microsoft Excel in making decisions related to analysing a business.

Why learn it?

The process of learning is a never ending procedure in the entire tenure of working cycle. In the demands that are made by the profession one is in, it is always a good choice of learning the new things at every phase of the profession. This not only helps in keeping the job secured but also helps in growing and making wise choices required for the career. Getting a certification in the Advanced Excel Training can actually help boosting the career and can make a path for the success. With the smartest formulas became the Excel smart and advanced that can keep the data on the finger tips and play with it.

Course Overview

The advanced excel training program is a 3 day duration program that starts from 9 in the morning and completes at 6 in the evening. The course fee depends on the course module, version and pace. For example if a learner opted for the learning of Advanced Excel in a normal pace which is 3 days the Nett course fee needed to be paid is $535. The course is designed in 13 modules.

Each module helps in learning new concepts that helps moving from the basic and intermediate skills to gaining advanced conceptual knowledge. Funding is also available for learners and can be opted as per the eligibility. The funding is segmented as citizens of Singapore whose age is more than 40, more than 35 and earning less than $1900 per month, SME and Permanent resident.

Course modules

The module starts by concentrating on formatting with the usage of customs and conditions, and then helps on how to use a template. The ability to work on databases and advanced filters helps in revising various features to chart the data. After this the sessions will be taken on audit tools as well as the range names with which to export and import data becomes easy. After this session more usage of tools which advanced are introduced with real scenarios and problems. The last four modules help on protecting the worksheet, merging as well as tracking the workbooks, macros recording and finally the comments.

Benefits of workflow automation

Workflow automation helps an organization to streamline their work processes in order to be efficient and cost effective. Workflow automation enforces accountability to individuals in a system, this also allows for greater transparency in the system. ITIL-Singapore helps to install such automation systems at the workplace. Another benefit of the automation of workflow is the use of the system as a tool to analyze the whole organization. Since the automation system can give an insight into every process of the organization.

Reduction of errors

One of the best benefits of a workflow automation system is its ability to drastically reduce errors and making sure that the tasks don’t pile up or go unfinished. It allows the managers to keep a check on the tasks and the amount of time it takes to finish it. This is also tool to analyze the efficiency of the individuals performing the tasks as the system creates greater transparency of the work processes.

Faster processes

Another benefit of the workflow automation system is that it can make the processes of the organization finish much faster. The workflow automation of the organization makes the requirement of supervision unnecessary if the right processes are installed. This allows for the employees to finish work without delay by the supervision of the superiors. Also the automation opens up a single line of communication for each process that allows the members of the task process to communicate between them without any confusions as to whom they are referring to or to which process they are referring to. The supervisors are able to observe the employees and their tasks continuously and if there requires any intervention, they are able to do that as each task has its on dashboard for messages.

Efficiency and effectiveness of the employees

This is another benefit of having an automated workflow system installed in your organization as it improves the efficiency and effectiveness of the employees in finishing the tasks. The managers are able to observe every single process taking place in the organization and can find if there are any bottlenecks of work process. In order to achieve streamline of work processes it is necessary to avoid such bottlenecks which the supervisors are able to do with the help of the system in place.

Smooth flow of communication

Communication has a very huge role to play in the organizations efficiency and speed in completing tasks. Most of the tie a process is affected by the communication process which is not organized. When you automates the workflow in an organization, it allows for greater flexibility and ease in communication as each process gets its own dashboard and a separate line of communication.

Getting The Best Out Of PMP Certification

Certifications are very important in real life. There are aspects that we do not want to reconsider, but for the most part, you should try to be more aware on how those factors would assist you on how tools are used in the long run.

In some part of the world, you should be more certain on what you should be doing next and how it would not. PMP certifications might not frequently get you the whole aspect on how things are mentioned, but at least those changes would give you the whole advantage to settle into. Here is a good article that will allow you to determine some few things out.

There are important things that we should always understand about. Since there are several factors that we wish to settle into. In that case, it would no be a real issue that you should work into the whole changes that you could work on. Some parts of your life might not always as what is mentioned, but at least you got the whole idea.

You do not need to get into the line because there are good issues you need to settle into. Some things you wish to do might not always work, so be sure you are prepared enough for that kind of idea to show up.

Seeking for information is always a great thing. With that working in the side of your head, settle to be certain on how to settle into that. These information might not supply you the excellent thing to remember, but it would be a good thing to remember about.

Of course, there are several things that we wanted to see beyond what we expect. This is a normal thing that we do whenever we are learning something new. You do not need to rush into it without having any problem on how to change those aspect out.

Focus is a crucial thing no matter what field you are in. Even if you are not that sure on what to do, but you are sure and focused on what needs to be done, you will be able to come up with new ideas that you could use to give you the advantage that you need.

Finally, be sure that you seek for questions that you should settle into. Those questions are always great, but at least you understand the whole aspect.

Some instances of your world require some changes or something of that sort. If you do not need to rush, then take one step at a time and see what could happen.

What is Supply Chain Management

Supply chain management is a buzzword used in business operations today. So what exactly is it? It is basically, a process to achieve operational efficiency in supply chain. It is an active management of the supply chain to achieve maximum customer value and achieve a competitive advantage over other businesses. It is also a conscious effort on part of the supply chain department (or supply chain company) to develop/run its supply chain in the most efficient and effective way. Supply chain covers everything from sourcing, logistics, production, to the information systems that coordinate these activities.

In today’s landscape, one new aspect of SCM is the using of automation software to speed up business processes. Such software allows for speeding up of processes that would take several accountants to complete, or several staff to manage.

One such SAP provider is Hitachi ICT. They provide SAP services and have over 2,000 consultants to highlight and narrow down what kind of software your company needs. They also liaise with your team regularly, so you can be assured that adopting new software is safe and secure. If you are looking for an SAP Partner Singapore, do check out Hitachi ICT SAP partner today!

Next, we will discuss two streams of thought in supply chain management:

According to SAP partners in Singapore, supply chain management is based on two ideas. First of all, every product that reaches a consumer is a cumulative effort of many organizations. Together, they are called the supply chain.

The second idea is, even though supply chains have been in existence for a long time, most companies tended to ignore it and they focus on what happens inside their four walls. Only some companies understand and even less companies are managing their supply chain. The result is an ineffective and disjointed supply chain.

On the other hand, supply chain management has many advantages. It can have an exponential and significant effect on your business. Here are three advantages of supply chain management.

Advantages of supply chain management

Provides a boost to customer service
Supply chain management can help you improve your customer service by ensuring that the right product or product assortment in the right quantity reaches the customer in time. It can also ensure that the product is available where the customer expects it. It will also help you provide better after-sale support.

Assists bottom line
Companies who have adopted supply chain management have reported a tremendous improvement in their bottom line. Supply chain managers are a valued lot because they help companies decrease the usage of fixed assets such as warehouses, transportation vehicles and plants. Supply chain management also increases cash flow because by expediting product deliveries, you also receive profits quickly.

Streamlines supply chain
Supply chain management can streamline everything- whether it is day to day product delivery or an unexpected natural disaster. By utilizing SCM tools and techniques, you can gain the ability to diagnose problems, reduce disruptions and even determine how to move products efficiently in crisis situations.

In conclusion, SAP products can help you optimize and accelerate your day-to-day SCM process. This is done by not only streamlining processes but also giving you a one-stop platform to view your processes. Customer service is done more easily via a system without accidentally neglecting enquiries or issues to be addressed.

Queue Management System

All organizations deal with heavy traffic in their routine service hours; some most useful premises such as banks and hospitals are the most common places where large number of people gather every day to avail services. It becomes really difficult for consumers to stand in queues for long hours and even for staff members it is difficult to manage all details with fast response as desired by consumers. To avoid such troubles it is good to install some advanced mechanisms so that quality services with on time deliveries can be assured to all users. One of the best options for such premises is queue management system that offers competitive benefits to management executives, front office staff, customers as well as back office staff.

Benefits for Customers:

Queue management system makes use of virtual ticketing that acts like first point interaction for customers. Some high quality devices offer multilingual capability so that consumers can feel comfortable with interaction service management. The system prints one ticket at a time and specifies average number of waiting time with queue number for each customer so that one can comfortably sit till the time he receives a service call. In the mean time people can freely spend time with magazines, mobile phone and can do other dedicated tasks without worrying about row hazards. There is no chance of missing turn with this high quality system that keeps people reminding time to time about their queue information.

Benefits for Management:

The highly advanced queue management system provides huge benefits to management also because it can control reporting tools, dashboard in order to create perfect synchronization between back end staff, executives as well as management. Its handy features keep proper information about queue status so that organizers can keep a track of staff performance. It also makes owners able to identify the risk factors and responses so that chances of loss can be reduced on time.

Benefits for the Staff:

The queue management system possess virtual caller that helps staff members to organize their services in much effective manner. This system keeps full record of visitor’s data, entry time and status of queue so that one can be served with on time solutions without any trouble. With this well equipped system staff members are able to deal with all customer issues using quality strategies.

Benefits for Company:

This highly efficient queue management system ensures overall growth of organization because when customers are satisfied with quality services naturally it enhances profits of company. The promotional facilities provided by the multimedia display work for advertisement of services offered by company and consumers can easily get details about all new products and services. It naturally increases sales and leads to revenues; one can create improved business planning opportunities with this queue management system.

For all those who want to control workspace hazards in order to provide satisfactory services to end users it is best option to install queue management system at your premises; it will ensure you long life service with improved business operations.

Tips in Choosing Part Time Degree Courses in Singapore


Part time degree courses in Singapore is the solution for the working students who are working and at the same time studying. This is one of helpful ways for working adults who want to upgrade their skills and knowledge having higher qualifications. Most of the part time courses offer courses that are conducted in a mode of part time for the students to have their degree qualifications that would be recognized globally. This would make them to be in the level of those who graduated from full time degree courses. Different options are there for the students to choose from different educational institutions.

It is important to know that it is a good choice for combining the study and work because it can greatly influence the future. Part time degree courses in Singapore allows the students to seek for jobs due to the fact that part time degree courses are flexible which would not affect their studies. The students are given the chance to choose form the different programmes such as master and bachelor degree courses, diplomas, and certificates. Most of the classes are held during weekends and evenings in order to minimize the disruptions in the job.

Here are some of the tips that can be used in choosing the right part time degree courses in Singapore:

  1. Think first your reason for studying. This is the most important thing to be considered in order to remain motivated and focus on your studies. There are several reasons for studying such as extending the skills that you have, change the career path, or looking for knowledge that is needed in the work.
  2. Know the time frame of the study. Most of the part time courses are short term courses but there are also courses that are longer than the usual. Knowing the time frame for the study would help the student know which type of course is suited in their interest.
  3. Decide on the ways on how the study would be conducted. Part time degree courses in Singapore can either be in a research or taught. You can choose which one is convenient for you and would not affect your personal matters.
  4. Know what the entry requirements are. All of the courses that are offered have entry requirements. After deciding the course you want to enroll in, it is now the time to know the needed requirements to pursue your studies.
  5. Think about your employability. This is needed especially for working students in order for them to be guided on how to balance their time with their work and study to avoid conflicts that may arise.

Part time degree courses in Singapore is considered to be the reason why there are lots of them who are able to become productive in their work because they were given the chance to study to gain the needed skills in their work. Education is the main key for a certain country to become progressive and it is evident in Singapore because of the part time degree courses that are offered for the betterment of the quality education and to produce quality graduates.

Mechatronics Engineering: A New Approach in Engineering


Basically, mechatronics is a systematic degree in engineering where two basic discipline in engineering (mechanical and electronics) are combined in creating a new approach to product design and development. Mechatronics emerged because engineering experts have seen the potential of merging some principles of traditional electrical, mechanical and industrial engineering into one advanced discipline.

Nowadays, several of countries worldwide offer this degree in engineering to universities and colleges. While mechanical and electrical can work effectively on its own, mechatronics heightens the efficiency of solutions to control and programming throughout the whole of design process. In order to successfully master the entire design process, experts in mechatronics should obtain general knowledge and several techniques.

Mechatronics is a common market in technological advances today. We are all familiar with mechatronics because they are everywhere. Smart devices such as robots, anti-lock brakes, photocopiers, computer disk drives and clothes are just a few of its products. Mechatronic devices work mostly in areas like in surgery and medicine, buildings, automobiles, agriculture and many more.

This degree in engineering offers an extensive training in the field of robotics, product design and automation engineering. Student under the program of mechatronics study the fundamental of mechanical design electronics and practical software engineering in order to create real life solutions to any manufacturing-related problems. The curriculum of mechatronics engineering encompasses practices in maintenance, operations, installation, testing, management, research and development and many more. Mechatronics involves a broad field of study that includes basic and essential mathematical and scientific approaches.

Generally, if you are a mechatronic engineering graduate, you are most likely to work with computer control systems and electronic instrumentations, which are the foundation of efficient and reliable machinery operations. Mechatronic engineers play a crucial role in building and designing automatic systems in monitoring processes in almost all mechanical and electronic procedures. They should have the expertise in computing and essential mechanical engineering knowledge in order to bring out the ability of the systems in working together to meet the desired product or effect.

Most people who deal with this degree in engineering are into project engineering and power engineering. Theses field, they work with both mechanical and electrical systems in solving cross-disciplinary problems. They are good at both fields since they have inherent strength in IT, computer hardware and networking. Aside from these jobs, mechatronic engineers also specialize in writing and testing software in making computers work more efficiently.

Just like other engineers, mechatronic engineers also undergo extensive working condition that test their ability and expertise of the job. Their work requires technical coordination, teaching skills, persuasion and negotiation in a technical context and conscientious collaboration with other people even those without the organizational authority.

Today, mechatronics makes a significant part in the development of society, education and modern approaches. The foundation of mechatronics cover many disciplines that powers not only humanization of machines but at the same, changes the approaches to technological issues leading to new and advanced innovations of devices and machines. This degree in engineering will go a long way in improving the lives of humankind.


erpFew years ago, with increase in complexity of business development tools such as computer aided design and computer aided manufacturing that are simply termed as CAD and CAM, business processes were even well managed but management of technical documents remains still difficult. Almost each and every company deal with large information every day and it can be in the form of hard copy as well as soft one. The major requirement of every organisation is to keep proper flow of this information between all departments as well as customers. Because scattered information lead to errors, delays and conflicts that is why SAP document management system was developed so that every part of information can be located at perfect place and can be accessed easily whenever needed.

SAP Document Management systems offer following advantages:

  1. You can link document management to computerised production and development systems so that problem of data redundancy can be easily avoided with improved data consistency and minimized workload over information updates.
  2. Every organisation has large database that is required to be accessed at different times from different locations, sap business objects offers you easy data exchange options with improved security. You are allowed to access information immediately using simple electronic search tools that can find data immediately. Users can also make use of internet to display or search documents from centralised system thus it reduces overall workload that usually affects our routine tasks.
  3. Document Management system can be used to distribute documents automatically as well as manually depending upon need of company processes. This process ensures every minute business update to external partners as well as responsible employees.
  4. It enables check out and checks in for every document as per requirement.
  5. Just for perfect tracking of every document, sap a1 document management consists of multiple versions and parts of every document.
  6. It forms perfect index for all stored documents so that comprehensive search can avail instant results.
  7. DMS organises all business documents in hierarchical and structured method.
  8. You can easily distribute documents among apposite stakeholders either using SAP automatic workflow or by manual processes. Note that DMS also controls complete accessibility of documents for admissible stakeholders only so that information remains secure from unauthorised hands.
  9. ERP software manages complete information in very intelligent and comprehensive manner so that users can take maximum benefits with document management.
  10. It offers high performance management functions for every system document so that information flow can be regulated for entire life cycle.

If you have already installed SAP-ERP software in your organisation, you can implement Document management system in standalone manner without any trouble; but if you are still searching for business management solutions it is time to move towards Enterprise Resource Planning Singapore to implement SAP-DMS for your company at the same time. These modules will improve overall business growth with complete data management. This system is easier to operate and has huge benefits for all medium and small level business organisations.