How to manage crowd in an office building?

The rise in corporate space

The world is getting digitally revolutionized. There has been a rise in corporate spaces all over the world.

These corporate spaces comprise huge acres of land with tall buildings sprawling over a few hundred acres.

These buildings are mostly multistoried high rises which go up to even thirty to forty storeys.

Often one finds corporate hubs with several such buildings functioning in one corporate hub.

One thing is quintessential in these corporate spacesthat is, a robust and well maintained system of lifts that can function even during power cuts.

Lifts are important because it is impossible to climb up stairs to the fortieth floor!

Each floor in these building can house more than hundred people, sometimes going up to as high as five hundred people.

Hence it goes without saying that there are long queues outside the lift every morning!

You shall find queues often going outside the building lobby into the compound in the morning

when people start coming in for work. Also during evening, while going home, finding an

empty lift becomes a mammoth task for those employees who are housed in a relatively lower storey.

Lift and queue management

To manage these long queues outside lifts an effective queue management system needs to be in place.

Imagine if there was no queue management and everybody tried to get into the lift at the same

timethere would a major stampede leading to a big accident and some very unpleasant experience.

Hence it is very important that each building has a proper building management system in place.

Now what is a building management system? It is computer-based control system in a building that monitors the electrical and mechanical equipment in a building.

It is in charge of the power system, lift system, security, lighting and ventilation.

Hence it becomes a part of the building management system to manage the queues in the morning and evening and even during the days.

There are staffs assigned in each building to take care of the queue management in these buildings. Had it not been for them,

it would be difficult to manage the crowd in these building as thousands of people work in these buildings every single day.

They often come up with innovative methods to manage queues in offices. One of them is dividing the queue into twoone for each side of the lifts,

so that the crowd can move simultaneously and there is lesser loss time. Secondly queues are divided as per lifts as some lifts only stop on some floors.

This is a very effective queue management process as this way the lifts too can be utilized completely.

This method is particularly handy during evenings when everybody is trying to avail the lift.

If some lifts are assigned to particular floors then people from every floor can avail the lift at the same time and there shall be less wait time.

Better crowd management

A building functions more effectively if there is better crowd management.

An employee who has to wait a lesser amount of time standing in a queue, gets more time to invest in his work.

As there is less loss of energy, there is better productivity from that employee.

Also standing longer in a queue can be quite a frustrating experience that often spoils the mood to works

and can be quite a dampener to start work early in the morning.

Another reason why effective queue management is needed is to maintain the security in a building.

As many people enter these buildings it is important to know who is entering and for what purpose.

How does queue management ensure effective time management?

Where do you need queue management?

The answer to this question is very simple wherever there is a queue, you need queue management in the buildings . Some place where one needs effective queue management are banks, educational institutes, retail stores and even corporate hubs. In banks there is a large number of footfall during peak working hours and often customers have to wait for long hours in the queue, in educational institutes students often stand in long queues to pay their fees or collect their admit cards, in retail stores too you find long queues at the billing countershence these places need good

What are the different types of queues?

It is very difficult to define a queue. However, you can often define and segregate the different types of queues. The types of queues are:

Structured queue: in a structured queue people form queues in a structured and predictable position. Example of structured queue will be security check point in an airport, retail store billing counters, banks.

Unstructured queue: an unstructured queue is one which is unpredictable and can form in varying locations and directions. Such queues can be seen outside ATMs and taxi queues. While at one point there might be a long queue with a huge demand, at other times there may be no queue at all.

Mobile queue: this type of queue let customers know the real-time queue data on their mobile phones. They can select the reason why they want to visit the store from the online menu option and without waiting in the queue area can avail their service.

These are some of the types of queues. However, managing these queues can be quite a task. Another question that is often asked is, why does one need to manage the queues? One major reason is time management.

Time management and queue management

One of the ways in which your time can be wasted is by standing in long queues in banks, retail stores, lines for elevators in office, long taxi lines and even outside ATMs. Effective queue management leads to effective time management, and effective time management leads to better customer experience. There are various ways in which you can improve the queue management system to ensure good customer experience:

Developing a queue management system- this is one way in which you can drastically improve customer experience by reducing their wait time. The queue management system should be simple and self-explanatory that can improve operational efficiency and customer experience by reducing wait time. One of the best and most intuitive queue management system is through a token or ticket that the customer can track. Using an app on a smart phone (used by many banks and retail stores) to track ones ticket is one of the most effective ways of queue management in the recent past.

Another way of effective time management and better customer experience is through a well trained staff base that can quickly cater to the needs of the customers. Also, make sure your staff walk around the waiting area to ensure that they have one to one communication with the customers to give them an idea as to when their wait will be over and listen and answer the customers queries.

Also, make sure that the queues are in a single file that can be managed easily. The customers should have no doubt regarding who comes after whom. Apart from this, ensure that there are multiple cash drawers to make the queue move faster and more efficiently.

Following these methods can make sure that there is effective time management.